Privacy Policy

Protecting Your Location Data and Privacy

At Poinside, we are committed to protecting your privacy and ensuring the security of your location data. This Privacy Policy explains how we collect, use, and safeguard information when you use our indoor positioning and navigation services. We believe transparency is key to building trust with our users.

Our privacy-first approach means you maintain control over your location information. We only collect the data necessary to provide our services and never share your personal location information with third parties without your explicit consent.

Information We Collect

Location Data: When you use our services, we collect precise indoor location information to provide navigation, positioning, and analytics services. This includes:

Real-time position coordinates within indoor spaces
Movement patterns and navigation history
Device sensor data used for positioning calculations
Timestamp information for location updates

Device Information: We collect basic device information to ensure compatibility and optimal performance:

Device type and operating system
Unique device identifiers (anonymized)
App version and configuration data

Your Data, Your Control

You have the right to access, correct, or delete your location data at any time through our privacy dashboard or by contacting our support team.

How We Use Your Information

We use your location data solely to provide and improve our indoor positioning services:

Navigation Services: To provide turn-by-turn directions and location-based features
Analytics: To analyze foot traffic patterns and improve venue experiences (anonymized and aggregated)
Service Improvement: To enhance the accuracy and reliability of our positioning technology
Support: To troubleshoot issues and provide customer assistance

Data Security Measures

We implement industry-leading security measures to protect your location data:

All location data is encrypted in transit and at rest using AES-256 encryption. We use secure protocols for data transmission and maintain strict access controls to prevent unauthorized access to your information.

Third-Party Sharing

We do not sell your personal location data to third parties. We only share aggregated, anonymized data with venue partners to help them improve their spaces and services. Individual user location information is never shared without explicit consent.

Data Retention

Location data is retained for the minimum period necessary to provide our services. You can request deletion of your data at any time, and we will permanently remove it from our systems within 30 days, except where required by law.

Your Privacy Rights

Under applicable privacy laws, you have the right to:

Access your location data
Correct inaccurate information
Request deletion of your data
Opt-out of data collection
Export your data in a portable format

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our Privacy Team at:

Email: [email protected]
Address: 123 Tech Innovation Drive, Silicon Valley, CA 94025 USA